Refund Policy

At Green Meets Africa, we stand behind the quality and reliability of our products. If you receive a faulty or damaged item, we are committed to resolving the issue promptly and fairly.

Faulty or Damaged Products

If your product arrives damaged or develops a manufacturing fault, please notify us within 7 days of delivery. To assist us in resolving the matter efficiently, include:

• Your order number

• A clear description of the issue

• Photographic evidence of the defect or damage
  
  

Once assessed, we will determine the appropriate resolution, which may include:

• A replacement product

• A repair (where applicable)

• A refund to the original payment method
  
  

Refunds will only be processed once the item has been returned and inspected, unless otherwise agreed in writing.

Green Meets Africa reserves the right to decline a refund where damage has occurred due to misuse, negligence, or unauthorised modification.

Our goal is to ensure that every customer receives a product that performs as expected — responsibly designed and built to last.